On 1/11/2011 9:58 AM, Josh Narins wrote:
Display the ticket. Click on "The Basics". Change the status there.
That's how we do it.
Hmmm... I tried that and looked at the history of the ticket. The last
item is "Outgoing email recorded"
Our users seem to _always_ send a "Thank you!" if we resolve the
> ticket with a message, which reopens the ticket.
Come to think of it, we get alot of those too. Maybe disabling the
script *permanently* is the real solution... ;-)
now then... anyone know off hand how I can disable that script (I did
say I was a noob)?
--
Chris Barnes AOL IM: CNBarnes
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Computer Systems Manager MSN IM: [email protected]
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590
