> On 1/11/2011 9:58 AM, Josh Narins wrote: > > Display the ticket. Click on "The Basics". Change the status there. > > That's how we do it. > > Hmmm... I tried that and looked at the history of the ticket. The last > item is "Outgoing email recorded"
Hmm. Maybe I removed a scrip already? Seems likely. Though I do wonder if the timestamp on the "Outgoing email recorded" message is recent? > > Our users seem to _always_ send a "Thank you!" if we resolve the > > ticket with a message, which reopens the ticket. > > Come to think of it, we get alot of those too. Maybe disabling the > script *permanently* is the real solution... ;-) > > > now then... anyone know off hand how I can disable that script (I did > say I was a noob)? If you want to disable it for all queues: Configuration -> Global -> Scrips -> "Figure out which one is sending 'On Resolve'" Josh Narins Director of Application Development SeniorBridge 845 Third Ave 7th Floor New York, NY 10022 Tel: (212) 994-6194 Mobile: (917) 488-6248 Fax: (212) 994-4260 [email protected] SeniorBridge Managing Complex Chronic Care http://www.seniorbridge.com SeniorBridge Statement of Confidentiality: The contents of this email message are intended for the exclusive use of the addressee(s) and may contain confidential or privileged information. Any dissemination, distribution or copying of this email by an unintended or mistaken recipient is strictly prohibited. In said event, kindly reply to the sender and destroy all entries of this message and any attachments from your system. Thank you.
