Joseph,
If you're on 3.8.x, this can be done using Dashboards. Kenn LBNL On Fri, Jan 28, 2011 at 8:10 AM, Joseph Spenner <[email protected]>wrote: > When I used RT2, I had 2 perl scripts I ran daily from cron which gave > status on tickets: > > 1) sent a list of "unassigned tickets" to certain people I defined. > > 2) sent a reminder to people with unresolved tickets, with their ticket > numbers. > > > Do similar scripts exist somewhere for RT3? > > Thanks! > > >
