--- On Fri, 1/28/11, Kenneth Crocker <[email protected]> wrote: From: Kenneth Crocker <[email protected]> Subject: Re: [rt-users] scripts for daily notifications for unassigned and unresolved tickets To: [email protected] Date: Friday, January 28, 2011, 11:00 AM
Joseph, If you're on 3.8.x, this can be done using Dashboards. Kenn LBNL Kenneth: Thanks for the tip. I've been playing with it a bit, but I never get the notification. My dashboard looks like this: http://img825.imageshack.us/img825/4595/dashboardo.png >From the setup above, I suspect I should get a daily list of "new and open" >tickets at 18:00 GMT. (technically it's "new OR open", but the search does >return both new and open tickets) If I go to manage my Dashboard, and click on the Name: ticket reminder, I do get the list of "new and open" tickets. Is there maybe some global permission preventing me from performing this?
