On Mon, Jan 31, 2011 at 08:39:47AM -0800, Joseph Spenner wrote: > --- On Fri, 1/28/11, Kenneth Crocker <[email protected]> wrote: > > From: Kenneth Crocker <[email protected]> > Subject: Re: [rt-users] scripts for daily notifications for unassigned > and unresolved > tickets > To: [email protected] > Date: Friday, January 28, 2011, 11:00 AM > > Joseph, > > If you're on 3.8.x, this can be done using Dashboards. > > Kenn > LBNL > > Kenneth: > Thanks for the tip. I've been playing with it a bit, but I never get > the notification. My > dashboard looks like this: > > http://img825.imageshack.us/img825/4595/dashboardo.png > > From the setup above, I suspect I should get a daily list of "new and > open" tickets at 18:00 > GMT. (technically it's "new OR open", but the search does return both new > and open tickets) > > If I go to manage my Dashboard, and click on the Name: ticket reminder, I > do get the list of > "new and open" tickets. > > Is there maybe some global permission preventing me from performing this?
Did you install the cronjob as documented in README? -kevin
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