Re: [rt-users] including HTML attachments on a comment action

[Jason A. Smith]

On 02/01/2011 06:31 AM, Mark Blackman wrote:
Hi,
We're using RT 3.6.7 in one setting and in particular, we'd like to be
able to

1. submit a ticket via email with a single HTML attachment (already
supported)

2. view the HTML attachment inline as HTML by default (nice, but not
critial) for that ticket.

3. most importantly, on "comment", have the HTML attachment sent to
the CC recipients as an HTML attachment (with little or no scrubbing)
for that ticket in step (1). This is critical

Despite using "RT-Attach-Message: yes" in the relevant template, this
is not happening.

Suggestions appreciated.

I am not sure if this is possible in rt-3.6.x, but 3.8 added much better 
html support, see: docs/templates.pod

Basically, in your templates, make sure the top contains:

Content-Type: text/html

and near the bottom where the message content is added, it has to be 
changed to:

{$Transaction->Content(Type => 'text/html')}