On Tue, Feb 01, 2011 at 11:31:41AM +0000, Mark Blackman wrote: > Hi, > > We're using RT 3.6.7 in one setting and in particular, we'd like to > be able to > > 1. submit a ticket via email with a single HTML attachment (already > supported) > > 2. view the HTML attachment inline as HTML by default (nice, but not > critial) for that ticket. > > 3. most importantly, on "comment", have the HTML attachment sent to > the CC recipients as an HTML attachment (with little or no scrubbing) > for that ticket in step (1). This is critical > > Despite using "RT-Attach-Message: yes" in the relevant template, this > is not happening.
RT-Attach-Message attaches attachments from the current transaction. It *sounds* like you added the attachment in Create or a previous comment? -kevin
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