On 1 Feb 2011, at 12:04, Kevin Falcone wrote: > On Tue, Feb 01, 2011 at 11:31:41AM +0000, Mark Blackman wrote: >> Hi, >> >> We're using RT 3.6.7 in one setting and in particular, we'd like to >> be able to >> >> 1. submit a ticket via email with a single HTML attachment (already >> supported) >> >> 2. view the HTML attachment inline as HTML by default (nice, but not >> critial) for that ticket. >> >> 3. most importantly, on "comment", have the HTML attachment sent to >> the CC recipients as an HTML attachment (with little or no scrubbing) >> for that ticket in step (1). This is critical >> >> Despite using "RT-Attach-Message: yes" in the relevant template, this >> is not happening. > > RT-Attach-Message attaches attachments from the current transaction. > It *sounds* like you added the attachment in Create or a previous > comment?
That's right, the attachment was part of the initial email submission. Currently, the 'comment' action will quote the entire original transaction (which was a Create), but does not attach the HTML attachment, which for this purpose is required. Is this possible? Do I need to tweak either the template used during 'Create' or the one used during 'Comment'. Thanks for listening. Cheers, Mark
