Walid, Well, *Wherever* you have the .../Tools/Report/... you will need a .../local/Tools/Report/ version to put "TimeWorkedReport".
Kenn LBNL On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <[email protected]>wrote: > Hi Johan, > > > > No, I do not. Should I go ahead and create it and then follow Kenn’s > instructions? > > > > > > Regards, > > Walid > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Johan Sjöberg > *Sent:* terça-feira, 29 de Março de 2011 14:56 > > *To:* [email protected] > *Subject:* Re: [rt-users] Time Worked Report > > > > Do you have a /usr/local/rt3? > > > > /Johan > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Walid Haider > *Sent:* den 29 mars 2011 15:20 > *To:* Kenneth Crocker; [email protected] > *Subject:* Re: [rt-users] Time Worked Report > > > > Kenn, > > > > Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my > $home is /usr/share/rt3. My folder structure is different compared to what > you mention below, as I do not have a share directory within my RT $home. > > > > Please advise if I should create the *local* directory within > /usr/share/rt3. > > > > Thanks, > > Walid > > > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *Kenneth Crocker > *Sent:* segunda-feira, 28 de Março de 2011 17:33 > *To:* [email protected] > *Subject:* Re: [rt-users] Time Worked Report > > > > Walid, > > What I mean is this; it is *highly recommended* that any changes you make > to RT code be done in a *"local"* version. RT will automatically look to > $Home/*local/*.../.../ (where $home is usually opt/rt3/) for *any override > code* that an installation may have developed. In this example > (TimeWorkedReport), I copied the various /$home*/share/*.../... > directories & files listed in the "readme' for that report into a /$home/* > local/*.../... *version/copy* of those *directoryies & files*. I did > *NOT*make any changes to any > */share/ version* of RT code. This is recommended for a couple reasons; > the least of which it is *easier to maintain later versions* of RT without > wiping out your local code (provided you keep a copy of that code). Also, > industry wide for about the last 40 years, it has been considered a *best > practice* to *never* mess with original code, but to provide a method that > allows you to use other code instead. > > So, my advice is to first; return all /share/ code to it's original state. > Then create $home*/local/*html/Tools/Reports directories in order to > copy/create the files mentioned in the "TimeWorkedReport" documentation. > That's what I did: > > 1) If it exists,type *“/opt/rt3/local/html/Elements/” <enter>* otherwise, > create it. > 2) Copy the *“delivered”* file (from .../share/...) *SelectQueue* over to > this directory with a the new name. > A) Type *“cp /opt/rt3/share/html/Elements/SelectQueue > SelectMultiQueue” <enter>*. > 3) Replace the code in *“SelectMultiQueue”* with the code specified for > this file from the document the *“TimeWorkedReport".* > 4) If it exists, type *“/opt/rt3/local/html/Tools/” <enter>*, otherwise, > create it. > 5) Create new directories: > A) Create *“Reports”* directory within *“Tools” > *B) Get into *“Reports*” directory. > C) Create *“Elements”* directory within *“Tools/Reports”* > 6) Copy the *“delivered”* files (from .../share/...) (*Tabs, index.html*) > over to the new directories: > A) Copy the *“Tabs”* file over to *“Tools/Reports/Elements”*: > 1) Within *“Elements”,* type *“cp > /opt/rt3/share/html/Tools/Reports/Elements/Tabs .” <enter>*. > 2) Go back 1 directory level to get to *“/Tools/Reports”*. > 3) Copy the *“index.html”* file over to *“Tools/Reports” twice:* > a) Within *“Tools/Reports”,* type *“cp > /opt/rt3/share/html/Tools/index.html .” <enter>*. > b) Within *“Tools/Reports”,* type *“cp > /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html” <enter>*. > 7) Modify/Replace the code in *“Tabs”, “index.html” & “TimeWorkedReport” > *with the code specified for these files from the document the *“Time > Worked Report”*. > > Anyway, This is the procedure I followed and I had absolutely no problems > AND I didn't have to worry about Production being messed up. > > Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions. > > Hope this helps. > > Kenn > LBNL > > > > >
