Opps, that was supposed to be /local/html/Tools/Report. Sorry. Kenn
On Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <[email protected]> wrote: > Walid, > > Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it > caused *endless* problems when trying to implement extensions. We decided > to just go to opt/rt3 and put it in VM and we've been sailing smoothly ever > since. Just a thought for you to consider. > > Kenn > LBNL > > > On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <[email protected]>wrote: > >> Walid, >> >> Well, *Wherever* you have the .../Tools/Report/... you will need a >> .../local/Tools/Report/ version to put "TimeWorkedReport". >> >> Kenn >> LBNL >> >> >> On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider >> <[email protected]>wrote: >> >>> Hi Johan, >>> >>> >>> >>> No, I do not. Should I go ahead and create it and then follow Kenn’s >>> instructions? >>> >>> >>> >>> >>> >>> Regards, >>> >>> Walid >>> >>> >>> >>> *From:* [email protected] [mailto: >>> [email protected]] *On Behalf Of *Johan Sjöberg >>> *Sent:* terça-feira, 29 de Março de 2011 14:56 >>> >>> *To:* [email protected] >>> *Subject:* Re: [rt-users] Time Worked Report >>> >>> >>> >>> Do you have a /usr/local/rt3? >>> >>> >>> >>> /Johan >>> >>> >>> >>> *From:* [email protected] [mailto: >>> [email protected]] *On Behalf Of *Walid Haider >>> *Sent:* den 29 mars 2011 15:20 >>> *To:* Kenneth Crocker; [email protected] >>> *Subject:* Re: [rt-users] Time Worked Report >>> >>> >>> >>> Kenn, >>> >>> >>> >>> Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my >>> $home is /usr/share/rt3. My folder structure is different compared to what >>> you mention below, as I do not have a share directory within my RT $home. >>> >>> >>> >>> Please advise if I should create the *local* directory within >>> /usr/share/rt3. >>> >>> >>> >>> Thanks, >>> >>> Walid >>> >>> >>> >>> *From:* [email protected] [mailto: >>> [email protected]] *On Behalf Of *Kenneth Crocker >>> *Sent:* segunda-feira, 28 de Março de 2011 17:33 >>> *To:* [email protected] >>> *Subject:* Re: [rt-users] Time Worked Report >>> >>> >>> >>> Walid, >>> >>> What I mean is this; it is *highly recommended* that any changes you >>> make to RT code be done in a *"local"* version. RT will automatically >>> look to $Home/*local/*.../.../ (where $home is usually opt/rt3/) for *any >>> override code* that an installation may have developed. In this example >>> (TimeWorkedReport), I copied the various /$home*/share/*.../... >>> directories & files listed in the "readme' for that report into a /$home/ >>> *local/*.../... *version/copy* of those *directoryies & files*. I did * >>> NOT* make any changes to any */share/ version* of RT code. This is >>> recommended for a couple reasons; the least of which it is *easier to >>> maintain later versions* of RT without wiping out your local code >>> (provided you keep a copy of that code). Also, industry wide for about the >>> last 40 years, it has been considered a *best practice* to *never* mess >>> with original code, but to provide a method that allows you to use other >>> code instead. >>> >>> So, my advice is to first; return all /share/ code to it's original >>> state. Then create $home*/local/*html/Tools/Reports directories in order >>> to copy/create the files mentioned in the "TimeWorkedReport" documentation. >>> That's what I did: >>> >>> 1) If it exists,type *“/opt/rt3/local/html/Elements/” <enter>*otherwise, >>> create it. >>> 2) Copy the *“delivered”* file (from .../share/...) *SelectQueue* over >>> to this directory with a the new name. >>> A) Type *“cp /opt/rt3/share/html/Elements/SelectQueue >>> SelectMultiQueue” <enter>*. >>> 3) Replace the code in *“SelectMultiQueue”* with the code specified for >>> this file from the document the *“TimeWorkedReport".* >>> 4) If it exists, type *“/opt/rt3/local/html/Tools/” <enter>*, otherwise, >>> create it. >>> 5) Create new directories: >>> A) Create *“Reports”* directory within *“Tools” >>> *B) Get into *“Reports*” directory. >>> C) Create *“Elements”* directory within *“Tools/Reports”* >>> 6) Copy the *“delivered”* files (from .../share/...) (*Tabs, index.html*) >>> over to the new directories: >>> A) Copy the *“Tabs”* file over to *“Tools/Reports/Elements”*: >>> 1) Within *“Elements”,* type *“cp >>> /opt/rt3/share/html/Tools/Reports/Elements/Tabs .” <enter>*. >>> 2) Go back 1 directory level to get to *“/Tools/Reports”*. >>> 3) Copy the *“index.html”* file over to *“Tools/Reports” twice:* >>> a) Within *“Tools/Reports”,* type *“cp >>> /opt/rt3/share/html/Tools/index.html .” <enter>*. >>> b) Within *“Tools/Reports”,* type *“cp >>> /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html” <enter>*. >>> 7) Modify/Replace the code in *“Tabs”, “index.html” & >>> “TimeWorkedReport” *with the code specified for these files from the >>> document the *“Time Worked Report”*. >>> >>> Anyway, This is the procedure I followed and I had absolutely no problems >>> AND I didn't have to worry about Production being messed up. >>> >>> Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions. >>> >>> Hope this helps. >>> >>> Kenn >>> LBNL >>> >>> >>> >>> >>> >> >> >
