Hi Kenn, Thanks for the tip regarding RT $home, I will definitely consider it.
I must be missing something, as I cannot see the Time Worked Report option on the menu. This is what I did: 1. Created a local directory within /usr/share/rt3, and then created the /usr/share/rt3/local/html and /usr/share/rt3/local/html/Elements directories. 2. Created the new file SelectMultiQueue (with the relevant content) within /usr/share/rt3/local/html/Elements 3. Created .../rt3/local/Tools, .../rt3/local/Tools/Reports, and .../rt3/local/Tools/Reports/Elements directories 4. Copied the Tabs file from /usr/share/rt3/html/Tools/Reports/Elements/Tabs to .../rt3/local/Tools/Reports/Elements 5. Copied the index.html file from /usr/share/rt3/html/Tools/Reports/index.html to .../rt3/local/Tools/ and edited the file accordingly 6. Created the TimeWorkedReport.html (with the relevant content) file in .../rt3/local/Tools/ 7. I restarted httpd and logged into RT, but could not see the Timed Worked Report option on the menu I then tried moving the index.html and TimeWorkedReport.html files from /usr/share/rt3/local/html/Tools/Reports into /usr/share/rt3/local/html/Tools/. But after restarting httpd, I still could not see the Time Worked Report. Finally, I tried creating the local directory in /usr and the rt3 directory within it (/usr/local/rt3). I then moved the entire html directory, created in 1. (above), to /usr/local/rt3. But again, after restarting httpd I could not see the Time Worked Report. Thanks in advance, Walid From: [email protected] [mailto:[email protected]] On Behalf Of Kenneth Crocker Sent: terça-feira, 29 de Março de 2011 16:42 To: [email protected] Subject: Re: [rt-users] Time Worked Report Opps, that was supposed to be /local/html/Tools/Report. Sorry. Kenn On Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <[email protected]<mailto:[email protected]>> wrote: Walid, Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it caused endless problems when trying to implement extensions. We decided to just go to opt/rt3 and put it in VM and we've been sailing smoothly ever since. Just a thought for you to consider. Kenn LBNL On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <[email protected]<mailto:[email protected]>> wrote: Walid, Well, Wherever you have the .../Tools/Report/... you will need a .../local/Tools/Report/ version to put "TimeWorkedReport". Kenn LBNL On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <[email protected]<mailto:[email protected]>> wrote: Hi Johan, No, I do not. Should I go ahead and create it and then follow Kenn's instructions? Regards, Walid From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Johan Sjöberg Sent: terça-feira, 29 de Março de 2011 14:56 To: [email protected]<mailto:[email protected]> Subject: Re: [rt-users] Time Worked Report Do you have a /usr/local/rt3? /Johan From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Walid Haider Sent: den 29 mars 2011 15:20 To: Kenneth Crocker; [email protected]<mailto:[email protected]> Subject: Re: [rt-users] Time Worked Report Kenn, Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my $home is /usr/share/rt3. My folder structure is different compared to what you mention below, as I do not have a share directory within my RT $home. Please advise if I should create the local directory within /usr/share/rt3. Thanks, Walid From: [email protected]<mailto:[email protected]> [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Kenneth Crocker Sent: segunda-feira, 28 de Março de 2011 17:33 To: [email protected]<mailto:[email protected]> Subject: Re: [rt-users] Time Worked Report Walid, What I mean is this; it is highly recommended that any changes you make to RT code be done in a "local" version. RT will automatically look to $Home/local/.../.../ (where $home is usually opt/rt3/) for any override code that an installation may have developed. In this example (TimeWorkedReport), I copied the various /$home/share/.../... directories & files listed in the "readme' for that report into a /$home/local/.../... version/copy of those directoryies & files. I did NOT make any changes to any /share/ version of RT code. This is recommended for a couple reasons; the least of which it is easier to maintain later versions of RT without wiping out your local code (provided you keep a copy of that code). Also, industry wide for about the last 40 years, it has been considered a best practice to never mess with original code, but to provide a method that allows you to use other code instead. So, my advice is to first; return all /share/ code to it's original state. Then create $home/local/html/Tools/Reports directories in order to copy/create the files mentioned in the "TimeWorkedReport" documentation. That's what I did: 1) If it exists,type "/opt/rt3/local/html/Elements/" <enter> otherwise, create it. 2) Copy the "delivered" file (from .../share/...) SelectQueue over to this directory with a the new name. A) Type "cp /opt/rt3/share/html/Elements/SelectQueue SelectMultiQueue" <enter>. 3) Replace the code in "SelectMultiQueue" with the code specified for this file from the document the "TimeWorkedReport". 4) If it exists, type "/opt/rt3/local/html/Tools/" <enter>, otherwise, create it. 5) Create new directories: A) Create "Reports" directory within "Tools" B) Get into "Reports" directory. C) Create "Elements" directory within "Tools/Reports" 6) Copy the "delivered" files (from .../share/...) (Tabs, index.html) over to the new directories: A) Copy the "Tabs" file over to "Tools/Reports/Elements": 1) Within "Elements", type "cp /opt/rt3/share/html/Tools/Reports/Elements/Tabs ." <enter>. 2) Go back 1 directory level to get to "/Tools/Reports". 3) Copy the "index.html" file over to "Tools/Reports" twice: a) Within "Tools/Reports", type "cp /opt/rt3/share/html/Tools/index.html ." <enter>. b) Within "Tools/Reports", type "cp /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html" <enter>. 7) Modify/Replace the code in "Tabs", "index.html" & "TimeWorkedReport" with the code specified for these files from the document the "Time Worked Report". Anyway, This is the procedure I followed and I had absolutely no problems AND I didn't have to worry about Production being messed up. Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions. Hope this helps. Kenn LBNL
