On Wed, Apr 13, 2011 at 10:07:51AM -0500, Chris Barnes wrote: > Ok, this might be a stooooopid question. But I'm going to ask anyway. > > Is there an easy way for me to edit the text of things already in a ticket? > > For example, say I have a ticket and I add some comments (not sent to the > requestor) and I have a typo. Is there a way I can go in and correct the > typo *of the original comment*? > > > For us at least, RT is not a "legal document flow" where we need to > preserve every exact historical flow. There are times I would like to > change things that DON'T show up in the History of the ticket.... > > -- > Chris Barnes AOL IM: CNBarnes > [email protected] Yahoo IM: chrisnbarnes > Computer Systems Manager MSN IM: [email protected] > Department of Physics ph: 979-845-1379 > Texas A&M University fax: 979-845-2590 >
You will need to use SQL on the backend. Cheers, Ken
