On Wed, Apr 13, 2011 at 2:46 PM, Kevin Falcone <[email protected]> wrote: > Sounds like you want to start with lib/RT/IR/DocIndex.pod and read > through to the Resolving an Incident section
I've read through it and I've resolved Incidents with the Update Status Type set to Comments or Response and neither one records the message in ticket Display page. Could be this a configuration issue in RTIR? Thanks again. Cheers, Colin
