On Tue, Apr 12, 2011 at 06:42:11PM +0100, Colin wrote: > Hi all! > I'm setup a RT + RTIR and I've noticed that after resolving a ticket > there is a text area where I can write a message. > The thing is after the ticket is closed, I want to see that message > that was written. But when access the ticket I can only see the > comments and normal responses from that ticket. > The last message on my tickets is: > The RT System itself - State open changed to resolved
That message is a normal Comment in RT by default (you can switch it to a Correspond) and it shows up in the ticket history like any other comment or correspondence. Since you mention RTIR, it is worth mentioning that depending on what ticket you resolved, there are scripts to manage Status and relationships between tickets and it may affect where the message was recorded. You don't say if you resolved an Incident Report, Incident or Investigation. -kevin
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