On Thu, Jun 02, 2011 at 02:08:01PM +0100, Keith Edmunds wrote: > > RTAddressRegexp, this option may be matches more addresses. > > No: it's currently set to: > > '^(admin|support)(-comment)?\@OURDOMAIN$' > > ...so it isn't matching bugzilla-internal@anything > > > Check > > squelching, may be somebody manually marked this address to stop > > mails. > > What is squelching? I'm not familiar with that.
Click on the People tab and see if someone flagged it as "no mail will be sent to this user" or hit Reply and scroll down to the "mail that will be generated". It is also possible to include a RT-Squelch-Replies-To header -kevin
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