Some slight progress. We were seeing:

        "The incoming message was autogenerated. Not redistributing this
        message to unprivileged users based on site configuration."

Adding:

        Set($RedistributeAutoGeneratedMessages, 1);

...has removed that message; however, we still get:

        bugzilla-internal@[redacted] was blacklisted for outbound mail
        on this transaction. Skipping

Please: how can I tell RT not to blacklist this address?

Thanks,
Keith
-- 
"You can have everything in life you want if you help enough other people
get what they want" - Zig Ziglar. 

Who did you help today?

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