> You should probably include a full log, rather than cherry picked > parts of it.
Fair comment. Here's the full log of a new ticket, up to the time when the 'blacklisted' message appears. I've put blank lines between each line to reduce the confusion from wrapping. The lines starting with an asterisk (*) are debug lines we have inserted, and so can be ignored. -------------------------------------------------------------------------------- [Thu Jun 9 11:33:34 2011] [debug]: Mail from user #22987 (bugzilla-internal@[REDACTED]) (/usr/share/request-tracker3.8/lib/RT/Interface/Email/Auth/MailFrom.pm:75) [Thu Jun 9 11:33:34 2011] [debug]: About to think about scrips for transaction #149661 (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163) [Thu Jun 9 11:33:34 2011] [debug]: About to think about scrips for transaction #149662 (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163) [Thu Jun 9 11:33:34 2011] [debug]: About to think about scrips for transaction #149663 (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163) [Thu Jun 9 11:33:34 2011] [debug]: About to think about scrips for transaction #149664 (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163) [Thu Jun 9 11:33:34 2011] [debug]: About to think about scrips for transaction #149665 (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:163) [Thu Jun 9 11:33:34 2011] [debug]: About to prepare scrips for transaction #149665 (/usr/share/request-tracker3.8/lib/RT/Transaction_Overlay.pm:167) [Thu Jun 9 11:33:34 2011] [debug]: Found 9 scrips for TransactionCreate stage with applicable type(s) Create (/usr/share/request-tracker3.8/lib/RT/Scrips_Overlay.pm:370) *[Thu Jun 9 11:33:34 2011] [warning]: In template autoreply (template:4) *[Thu Jun 9 11:33:34 2011] [warning]: Requestor bugzilla-internal@[REDACTED] in template autoreply (template:12) *[Thu Jun 9 11:33:34 2011] [warning]: Bugzilla ticket in template autoreply (template:15) *[Thu Jun 9 11:33:34 2011] [warning]: Bugzilla OUT set to: @bug_id = 1733 @short_desc = pidgin client often crashes [[COMPANY] Ltd #7387] (template:23) [Thu Jun 9 11:33:34 2011] [info]: <rt-3.8.8-6748-1307619214-28.7387-29-0@[COMPANY].co.uk> bugzilla-internal@[REDACTED] was blacklisted for outbound mail on this transaction. Skipping (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:828) -------------------------------------------------------------------------------- The question, in case it's lost in the history, is "why is the address being blacklisted" (or "how can I find out why the address is being blacklisted" or, ultimately, "how can I stop it being blacklisted"). Thanks, Keith -- "You can have everything in life you want if you help enough other people get what they want" - Zig Ziglar. Who did you help today?
