On Fri, Jun 03, 2011 at 10:49:12AM +0100, Keith Edmunds wrote: > Thanks Kevin. > > There's nothing about "no maill will be sent to this user", and if I click > reply I can see that replies do go to that user (and that is in fact what > happens). > > The only time we see the problem is when a new ticket is created, when the > log says: > > bugzilla-internal@[redacted].com was blacklisted for outbound mail > on this transaction > > The autoreply template does have some conditional code to handle mail from > bugzilla: it is possible that something in the template leads to the > "blacklisted" message above? I can post the template if that helps.
If you have customizations that relate to mail to bugzilla, they're where I would look first. -kevin
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