Michael, At what point can they NOT see the CF's? When they first get into the screen? Try selecting/adding a Queue to the criteria and wait for the results. I suspect you will see the CF's at that point. When building a Query, RT does not know which Cf's to show you until you've selected a Queue. GLOBAL CF's will, of course, always show.
Kenn LBNL On Tue, Jun 14, 2011 at 1:07 PM, Michael Steen <[email protected]>wrote: > RT 3.8.9 > > I have a group with these queue level rights: > > Current rights *(Check box to revoke right)* > AssignCustomFields > CommentOnTicket > CreateTicket > DeleteTicket > ForwardMessage > ModifyCustomField > ModifyTicket > OwnTicket > ReplyToTicket > SeeCustomField > SeeQueue > ShowOutgoingEmail > ShowTicket > ShowTicketComments > StealTicket > TakeTicket > Watch > > The users within that group can see custom fields on the > /Ticket/Display.html page. However, they do not see custom fields in the > 'Add Criteria' box on the /Search/Build.html page. I experimented by adding > global rights to the Everyone group one at a time. When I added > SeeCustomField, the CF's appeared in the Add Criteria module on > /Build.html. Should this right always be applied globally? Is there > something else I am missing? > > > Thanks, > > Mike >
