Michael, Try this; remove the rights to cf's at the queue level and grant them at the CF config screen and see what happens.
Kenn LBNL On Tue, Jun 14, 2011 at 3:46 PM, Michael Steen <[email protected]>wrote: > Kenn, > > The rights were given to the group as group rights at the queue level. > There are no rights for the group (or for users) at the CF level. > > Thanks, > > Mike > > > On Tue, Jun 14, 2011 at 4:40 PM, Kenneth Crocker <[email protected]>wrote: > >> Michael, >> >> When you applied the CF's to the Queue, did you grant rights to groups >> withing that page or did you grant rights to the CF while in the "group >> Rights" of the Queue? >> >> Kenn >> LBNL >> >> >> On Tue, Jun 14, 2011 at 2:30 PM, Michael Steen < >> [email protected]> wrote: >> >>> Whoops... I neglected to mention that we are selecting the queue first, >>> but still not getting the CF's in the Add Criteria list. >>> >>> It may or may not be relevant, but I should add that we have one group >>> which contains the users for the department called Customer Support. The >>> Customer Support group has no rights given to it specifically. There is >>> another group called Support Actors, to which the queue level rights are >>> granted. The Customer Support group (contains the users), is a member of >>> the Support Actors group (has the rights). >>> >>> Basically, I created an Actors, 'read/write,' and a Viewers 'read only,' >>> group for each queue. I'm putting 'user groups' into the appropriate 'queue >>> rights group' based on what kind of permissions the user group needs. The >>> rights seem to trickle down appropriately in other cases. >>> >>> Thanks, >>> >>> Mike >>> >>> >>> On Tue, Jun 14, 2011 at 3:24 PM, Kenneth Crocker <[email protected]>wrote: >>> >>>> Michael, >>>> >>>> At what point can they NOT see the CF's? When they first get into the >>>> screen? Try selecting/adding a Queue to the criteria and wait for the >>>> results. I suspect you will see the CF's at that point. When building a >>>> Query, RT does not know which Cf's to show you until you've selected a >>>> Queue. GLOBAL CF's will, of course, always show. >>>> >>>> Kenn >>>> LBNL >>>> >>>> >>>> On Tue, Jun 14, 2011 at 1:07 PM, Michael Steen < >>>> [email protected]> wrote: >>>> >>>>> RT 3.8.9 >>>>> >>>>> I have a group with these queue level rights: >>>>> >>>>> Current rights *(Check box to revoke right)* >>>>> AssignCustomFields >>>>> CommentOnTicket >>>>> CreateTicket >>>>> DeleteTicket >>>>> ForwardMessage >>>>> ModifyCustomField >>>>> ModifyTicket >>>>> OwnTicket >>>>> ReplyToTicket >>>>> SeeCustomField >>>>> SeeQueue >>>>> ShowOutgoingEmail >>>>> ShowTicket >>>>> ShowTicketComments >>>>> StealTicket >>>>> TakeTicket >>>>> Watch >>>>> >>>>> The users within that group can see custom fields on the >>>>> /Ticket/Display.html page. However, they do not see custom fields in the >>>>> 'Add Criteria' box on the /Search/Build.html page. I experimented by >>>>> adding >>>>> global rights to the Everyone group one at a time. When I added >>>>> SeeCustomField, the CF's appeared in the Add Criteria module on >>>>> /Build.html. Should this right always be applied globally? Is there >>>>> something else I am missing? >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> Mike >>>>> >>>> >>>> >>> >> >
