On Fri, Jul 15, 2011 at 01:12:40PM -0400, Gerrard Leach wrote: > We are receiving an error when non-corporate user accounts send email to our > help desk within our production system.
Do these users have RT User records? The error implies that they do not. Also, without knowing what version of RT-Extension-CommandByMail that you're running, it isn't possible to look and see what line 484 is doing. -kevin > We are using version 3.8.7 and are seeing the following error when these > emails are received. > > This sounds permissions related somehow. > Thanks for any help you can provide. > Gerrard > ___________________________________________________ > RT server error. > > The RT server which handled your email did not behave as expected. It > said: > > Can't call method "HasRight" on an undefined value at > /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1277. > > Stack: > [/opt/rt3/bin/../lib/RT/User_Overlay.pm:1277] > [/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:1223] > [/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:1188] > [/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:635] > [/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:484] > [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1560] > [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1377] > [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] > > "|/etc/smrsh/rt-mailgate --queue IT --action correspond --url > http://rt.domain.com/";... Deferred: prog mailer (/usr/sbin/smrsh) exited with > EX_TEMPFAIL > Warning: message still undelivered after 4 hours > Will keep trying until message is 5 days old > Download (untitled) > message/delivery-status 456b > Reporting-MTA: dns; rt.domain.com > Arrival-Date: Thu, 14 Jul 2011 14:46:22 -0400 > > Original-Recipient: rfc822;[email protected] > Final-Recipient: RFC822; [email protected] > X-Actual-Recipient: X-Unix; |/etc/smrsh/rt-mailgate --queue IT --action > correspond --url http://rt.domain.com/ > Action: delayed > Status: 4.2.0 > Diagnostic-Code: X-Unix; 75 > Last-Attempt-Date: Thu, 14 Jul 2011 19:51:38 -0400 > Will-Retry-Until: Tue, 19 Jul 2011 14:46:22 -0400 > > -------- > 2011 Training: http://bestpractical.com/services/training.html
pgp8T5uto2rpI.pgp
Description: PGP signature
-------- 2011 Training: http://bestpractical.com/services/training.html
