On Mon, Jul 18, 2011 at 11:30:27AM -0400, Gerrard Leach wrote: > RT is integrated to an internal Microsoft Active Directory Server for > authentication, and no the email addresses are not corporate ones. > (Using Gmail ones etc. to send in emails when they cannot VPN in to > access RT, or their domain credentials are locked out etc.
Do you have RT-Authen-ExternalAuth configured to allow for account creation for emails outside your AD server? If not, there will never be a current user and this will cause CommandByMail to fail when it tries to find Custom Fields. Do you actually want external users using CommandByMail? If not, I suggest using the configuration to limit the extension to Privileged or a smaller group of users. -kevin > The version I believe is 0.07. > > Gerrard > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Kevin Falcone > Sent: Monday, July 18, 2011 11:06 AM > To: [email protected] > Subject: Re: [rt-users] Error when receiving emails from external (e.g. > gmail) accounts > > On Fri, Jul 15, 2011 at 01:12:40PM -0400, Gerrard Leach wrote: > > We are receiving an error when non-corporate user accounts send email to > > our help desk within our production system. > > Do these users have RT User records? The error implies that they do not. > Also, without knowing what version of RT-Extension-CommandByMail that you're > running, it isn't possible to look and see what line 484 is doing. > > -kevin > > > We are using version 3.8.7 and are seeing the following error when these > > emails are received. > > > > This sounds permissions related somehow. > > Thanks for any help you can provide. > > Gerrard > > ___________________________________________________ > > RT server error. > > > > The RT server which handled your email did not behave as expected. It > > said: > > > > Can't call method "HasRight" on an undefined value at > > /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1277. > > > > Stack: > > [/opt/rt3/bin/../lib/RT/User_Overlay.pm:1277] > > [/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:1223] > > [/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:1188] > > [/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:635] > > [/opt/rt3/local/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Em > > ail/Filter/TakeAction.pm:484] > > [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1560] > > [/opt/rt3/bin/../lib/RT/Interface/Email.pm:1377] > > [/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61] > > > > "|/etc/smrsh/rt-mailgate --queue IT --action correspond --url > > http://rt.domain.com/";... Deferred: prog mailer (/usr/sbin/smrsh) > > exited with EX_TEMPFAIL > > Warning: message still undelivered after 4 hours Will keep trying > > until message is 5 days old Download (untitled) > > message/delivery-status 456b > > Reporting-MTA: dns; rt.domain.com > > Arrival-Date: Thu, 14 Jul 2011 14:46:22 -0400 > > > > Original-Recipient: rfc822;[email protected] > > Final-Recipient: RFC822; [email protected] > > X-Actual-Recipient: X-Unix; |/etc/smrsh/rt-mailgate --queue IT > > --action correspond --url http://rt.domain.com/ > > Action: delayed > > Status: 4.2.0 > > Diagnostic-Code: X-Unix; 75 > > Last-Attempt-Date: Thu, 14 Jul 2011 19:51:38 -0400 > > Will-Retry-Until: Tue, 19 Jul 2011 14:46:22 -0400 > > > > -------- > > 2011 Training: http://bestpractical.com/services/training.html > > -------- > 2011 Training: http://bestpractical.com/services/training.html
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