Kevin, I apologize for this misunderstanding, as stated I am new to RT and the previous owner is no longer with the company.
After performing the search for users, I do see many users, however I don't see one from my personal email account which gave me the error I started the ticket with. I guess I am not familiar with CommandByMail vs. other options for creating and responding to tickets. Gerrard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Kevin Falcone Sent: Tuesday, July 19, 2011 2:29 PM To: [email protected] Subject: Re: [rt-users] Error when receiving emails from external (e.g. gmail) accounts On Tue, Jul 19, 2011 at 01:50:56PM -0400, Gerrard Leach wrote: > Looking at Configuration | Users, there are no external users. As I said, you need to search, that page only lists privileged users. > Yes, we do want external users to be able to create tickets via email so that > in the case they need help and can't access or corporate network, they can > send requests from personal email accounts to our instance of RT. That's not what I asked. > > Do you actually want external users using CommandByMail? If not, I suggest > > using the configuration to limit the extension to Privileged or a smaller > > group of users. Users can create tickets and reply without using CommandByMail -kevin > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Kevin Falcone > Sent: Tuesday, July 19, 2011 12:29 PM > To: [email protected] > Subject: Re: [rt-users] Error when receiving emails from external (e.g. > gmail) accounts > > On Tue, Jul 19, 2011 at 11:56:14AM -0400, Gerrard Leach wrote: > > I believe so, > > In /etc/RT_SiteConfig.pm, I have the following at the bottom > > Set($AutoCreateNonExternalUsers, 1); > > Great, now we're back to my original question: > > > > Do these users have RT User records? The error implies that they do not. > > You can find this by searching in the admin UI > > > Do you actually want external users using CommandByMail? If not, I suggest > > using the configuration to limit the extension to Privileged or a smaller > > group of users. > > And my follow-on question > > -kevin > > -------- > 2011 Training: http://bestpractical.com/services/training.html -------- 2011 Training: http://bestpractical.com/services/training.html
