On Fri, Jul 29, 2011 at 12:29 PM, Kevin Falcone <[email protected]>wrote:
> On Fri, Jul 29, 2011 at 10:37:42AM -0700, Simon Gao wrote: > > After a ticket is created. > > > > For example: > > > > A ticket created by email, [1][email protected]. This is added to > requestors field. During > > subsequent correspondences, [2][email protected] is cced. We don't > want add > > [3][email protected] to the "Cc:" field. Is this possible? > > They're CC'ed from normal mail? > > If you're doing it in the webui, just make sure to use one-time-cc not > normal Cc > > If it's happening form normal mail, then you've modified RT and either > added the patch or scrip from the wiki that add Ccs to the ticket on > correspondence. > > It's from normal mail. What's the particular scrip called? Simon
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