On 07/29/2011 01:37 PM, Simon Gao wrote: > After a ticket is created. > > For example: > > A ticket created by email, [email protected] > <mailto:[email protected]>. This is added to requestors field. During > subsequent correspondences, [email protected] > <mailto:[email protected]> is cced. We don't want add > [email protected] <mailto:[email protected]> to the "Cc:" field. Is > this possible?
You've turned on the $ParseNewMessageForTicketCcs option. Turn it off to stop adding Ccs automatically. Thomas -------- 2011 Training: http://bestpractical.com/services/training.html
