On Fri, Jul 29, 2011 at 10:43 AM, Thomas Sibley <[email protected]>wrote:
> On 07/29/2011 01:37 PM, Simon Gao wrote: > > After a ticket is created. > > > > For example: > > > > A ticket created by email, [email protected] > > <mailto:[email protected]>. This is added to requestors field. During > > subsequent correspondences, [email protected] > > <mailto:[email protected]> is cced. We don't want add > > [email protected] <mailto:[email protected]> to the "Cc:" field. Is > > this possible? > > You've turned on the $ParseNewMessageForTicketCcs option. Turn it off > to stop adding Ccs automatically. > > Thomas > > Can this done per queue based? Simon
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