On Wed, Aug 10, 2011 at 02:47:26PM +0200, Albert Shih wrote: > When I close a ticket I received a message from RT to tell me the ticket is > closed. > > But in both mutt and Thunderbird the last message come as a new message, > never like a answer of the thread of the ticket. > > Is any way I can make this last message as a answer so it's appear in the > thread ?
I've run into this with "You're now the owner" emails, and it appears to be an oversight in RT::Action::SendEmail::SetReferencesHeaders but I haven't had time to dig deeply into it and write the tests that would be needed. -kevin
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