Le 10/08/2011 à 10:03:52-0400, Kevin Falcone a écrit > On Wed, Aug 10, 2011 at 02:47:26PM +0200, Albert Shih wrote: > > When I close a ticket I received a message from RT to tell me the ticket is > > closed. > > > > But in both mutt and Thunderbird the last message come as a new message, > > never like a answer of the thread of the ticket. > > > > Is any way I can make this last message as a answer so it's appear in the > > thread ? > > I've run into this with "You're now the owner" emails, and it appears > to be an oversight in RT::Action::SendEmail::SetReferencesHeaders but > I haven't had time to dig deeply into it and write the tests that > would be needed. >
Thanks you for taking some time for my problem. But I'm a certified looser on perl, so I'm just going to wait and hope maybe someday you going to have some time to take a closer look. Regards. JAS -- Albert SHIH DIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Téléphone : 01 45 07 76 26/06 86 69 95 71 Heure local/Local time: mer 10 aoû 2011 21:06:24 CEST -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
