Great!! Thanks Kevin, that is exactly what I was talking about and exactly what I thought.
Much appreciated. Mike. On Fri, Aug 12, 2011 at 9:38 AM, Kevin Falcone <[email protected]>wrote: > On Thu, Aug 11, 2011 at 09:50:36PM -0400, Mike Johnson wrote: > > I'm just curious if there are plans to create a "right" that can be > given out to allow an > > individual to change the owner on a ticket that is owned by somebody > else? > > I've found some workarounds when googling and searching the > listserv... just wondering if it's > > got enough exposure that it'll make it on the features list eventually > or if there is a good > > reason why it's not there? > > One of the supervisors that have a queue in our RT is asking. > > Your description isn't clear, but presumably you mean something other > than stealing the ticket and then reassigning the owner? It's been > tossed around a few times, but isn't currently a work in progress > anywhere. > > -kevin > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA — September 26 & 27, 2011 > * San Francisco, CA, USA — October 18 & 19, 2011 > * Washington DC, USA — October 31 & November 1, 2011 > * Melbourne VIC, Australia — November 28 & 29, 2011 > * Barcelona, Spain — November 28 & 29, 2011 > -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: [email protected]
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
