I am new to RT and setup a 4.0.1 server about a month ago. I am trying to get html messages that RT is receiving to show when a ticket is created but the email is converted to text/plain and all formatting is lost. Other postings talking about html stated to set the 'PreferRichText' to true, or 1, which is what the setting was by default, and I have seen no change. Would this conversion to plain text be occurring in the mailgate processing of the message? Is this a problem with the ScrubHtml or is it even getting to a point of being scrubbed? Thanks for any assistance you can provide.
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