On 08/25/2011 12:33 PM, DeVore, John wrote: > Could rt-mailgate be converting it? Could you explain to me the > process that creates the ticket once the email gets into RT so I have > a better idea where to look next? Should RT be accepting HTML in > incoming emails or am I expecting functionality that isn't there?
rt-mailgate doesn't touch the format of the message at all. RT accepts HTML mail just fine and has for a while. Display is all that's improved recently. Run a query like this and send the results: select parts.* from Attachments a join Attachments parts on a.id=parts.Parent where a.MessageId='<CAP5SNsEgyCSDQk6no6NpdiGy_v+=ktq1uf8m64tcloopd5a...@mail.gmail.com>'\G If you're on Pg, replace \G with a semicolon and run \x before running the query. Thomas -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
