On Wed, Aug 24, 2011 at 10:37:00PM +0000, DeVore, John wrote: > This is appearing in the ticket history where the text from the > original message is listed. Attached is a screenshot showing the > history and the text that has been changed to plain text.
You need to check in the Attachments table off of Transactions, but that certainly appears that you only got a text plain mail into RT. You can click on Download and see what the content actually looks like. -kevin > -----Original Message----- > > You'll need to tell us more about where you're seeing text/plain. In the web > ui? In outgoing email? In links on the ticket history? A small screenshot > may be the easiest way to explain. > > -kevin > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Chicago, IL, USA ? September 26 & 27, 2011 > * San Francisco, CA, USA ? October 18 & 19, 2011 > * Washington DC, USA ? October 31 & November 1, 2011 > * Melbourne VIC, Australia ? November 28 & 29, 2011 > * Barcelona, Spain ? November 28 & 29, 2011
pgpTyTF805Qq1.pgp
Description: PGP signature
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
