On Wed, Aug 24, 2011 at 06:25:18PM +0000, DeVore, John wrote: > I am new to RT and setup a 4.0.1 server about a month ago. I am trying to > get html messages > that RT is receiving to show when a ticket is created but the email is > converted to text/plain > and all formatting is lost. Other postings talking about html stated to > set the > `PreferRichText' to true, or 1, which is what the setting was by default, > and I have seen no > change. Would this conversion to plain text be occurring in the mailgate > processing of the > message? Is this a problem with the ScrubHtml or is it even getting to a > point of being > scrubbed?
You'll need to tell us more about where you're seeing text/plain. In the web ui? In outgoing email? In links on the ticket history? A small screenshot may be the easiest way to explain. -kevin
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
