So there is no way to have the action be ccadmins, and owner?
On 14/09/2011 12:22 PM, Izz Abdullah wrote:
Here it is:
Scrips -> create a new one with these values:
Condition - On Comment
Action - Notify Owner
Template - Global template: Correspondence
Stage: TransactionCreate
Should work...I have something very similar I previously setup.
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of *Izz
Abdullah
*Sent:* Wednesday, September 14, 2011 11:18 AM
*To:* [email protected]
*Cc:* 'Gilbert Rebeiro'
*Subject:* Re: [rt-users] script to notify owner on comment
Hi Gilbert,
I have done this before by creating a template for notifying the owner
on comment. No need for code, the base is already there. I can't
remember right off the top of my head (I am not currently accessing
that installation), but it seems like it was "Notify Owner" "On
Comment" "Transaction_OnCreate or OnComment).
Maybe this helps a bit?
*From:*[email protected]
[mailto:[email protected]] *On Behalf Of
*Gilbert Rebeiro
*Sent:* Wednesday, September 14, 2011 11:02 AM
*To:* [email protected]
*Subject:* [rt-users] script to notify owner on comment
Anyone?
-------- Original Message --------
*Subject: *
script to notify owner on comment
*Date: *
Mon, 12 Sep 2011 20:13:25 -0400
*From: *
Gilbert Rebeiro <[email protected]> <mailto:[email protected]>
*To: *
[email protected] <mailto:[email protected]>
Hi,
When someone else (not the owner) from the support team puts a comment
on the ticket we would like the owner to be notified with an email with the
comment.
RT4
Thanks,
Gilbert
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