I’d like to configure RT at a Glance to show newest tickets (say, created in the last week), regardless of owner or status. I found a way to search for “new” tickets, and for tickets created on/before/after a particular date, but is there a way to show – or make a saved search for – tickets created “one week ago from today” whatever “today” may be, rather than “created after September 7”?
Laura C. Henry, MLS Assistant Systems Librarian Beaufort County Library 311 Scott Street, Beaufort, SC 29902 Phone 843.255.6444 [email protected] www.beaufortcountylibrary.org For Learning ♦ For Leisure ♦ For Life From: [email protected] [mailto:[email protected]] On Behalf Of Izz Abdullah Sent: Wednesday, September 14, 2011 12:22 PM To: [email protected] Cc: 'Gilbert Rebeiro' Subject: Re: [rt-users] script to notify owner on comment Here it is: Scrips -> create a new one with these values: Condition - On Comment Action - Notify Owner Template - Global template: Correspondence Stage: TransactionCreate Should work…I have something very similar I previously setup. From: [email protected] [mailto:[email protected]] On Behalf Of Izz Abdullah Sent: Wednesday, September 14, 2011 11:18 AM To: [email protected] Cc: 'Gilbert Rebeiro' Subject: Re: [rt-users] script to notify owner on comment Hi Gilbert, I have done this before by creating a template for notifying the owner on comment. No need for code, the base is already there. I can’t remember right off the top of my head (I am not currently accessing that installation), but it seems like it was “Notify Owner” “On Comment” “Transaction_OnCreate or OnComment). Maybe this helps a bit? From: [email protected] [mailto:[email protected]] On Behalf Of Gilbert Rebeiro Sent: Wednesday, September 14, 2011 11:02 AM To: [email protected] Subject: [rt-users] script to notify owner on comment Anyone? -------- Original Message -------- Subject: script to notify owner on comment Date: Mon, 12 Sep 2011 20:13:25 -0400 From: Gilbert Rebeiro <[email protected]><mailto:[email protected]> To: [email protected]<mailto:[email protected]> Hi, When someone else (not the owner) from the support team puts a comment on the ticket we would like the owner to be notified with an email with the comment. RT4 Thanks, Gilbert
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