RT 3.6.8 I've got a queue that we're using to track emails from recruiters. Because we want them to be able to create tickets and reply to them, but not actually see the tickets themselves, on the queue I've set it up so that the Everyone group has the CreateTicket and ReplyToTicket rights.
The recruiters themselves have accounts which are enabled, and allowed to be assigned rights. They are not in any groups however so have no directly assigned rights. I have the standard scrip that emails owners on ticket reply. This works fine for all other queues. However on this new queue none of my owners are getting emails when the requestor replies to the ticket via email. The reply is added to the ticket (as they have the ReplyToTicket) right, so surely it should email out as per the scrip? Any suggestions welcome. Justin ------------------------------------------------- Justin Hayes OpenBet Head of Support [email protected] +44 (0)20 8987 0715 +44 (0)7808 772 059 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
