I've switched to TransactionCreate for these Scrips and my emails are working now....
------------------------------------------------- Justin Hayes OpenBet Head of Support [email protected] +44 (0)20 8987 0715 +44 (0)7808 772 059 On 4 Oct 2011, at 09:24, Justin Hayes wrote: > The only difference between this and my other queues appears to be that > whereas for all my other queues all requestors are in Groups, with quite a > few rights, the requestors on this queue do not, and only have CreateTicket > and ReplyToTicket from the Everyone group. > > I've got another Scrip that sends IM messages on correspond, and that doesn't > work on that queue either for these external requestors. However if I put a > reply on with my account it works.... > > Do you need ShowTicket or SeeQueue to get these scrips to work or something? > > Justin > > ------------------------------------------------- > Justin Hayes > OpenBet Head of Support > [email protected] > +44 (0)20 8987 0715 > +44 (0)7808 772 059 > > On 3 Oct 2011, at 15:49, Justin Hayes wrote: > >> I can't see anything applicable in the logs (either the debug log of the >> syslog) after that line. The template is the default global correspondence >> one. >> >> ------------------------------------------------- >> Justin Hayes >> OpenBet Head of Support >> [email protected] >> +44 (0)20 8987 0715 >> +44 (0)7808 772 059 >> >> On 3 Oct 2011, at 15:03, Kevin Falcone wrote: >> >>> On Mon, Oct 03, 2011 at 12:13:03PM +0100, Justin Hayes wrote: >>>> It appears to fire the emails for Scrips that are at the TransactionCreate >>>> stage, but my notify owner Scrip is at TransactionBatch. >>>> >>>> For a ticket in this queue I see the following line of logging: >>>> >>>> [Mon Oct 3 08:00:28 2011] [debug]: Found 2 scrips for TransactionBatch >>>> stage with applicable type(s) (/opt/rt_support.openbet >>>> .com/bin/../lib/RT/Scrips_Overlay.pm:370) >>>> >>>> But then nothing after that..... >>> >>> At the least, it should tell you that those 2 weren't applicable in >>> the logs. Check also that your Template for the Notify Owner scrip is >>> valid in the queue where the scrip isn't working. >>> >>> -kevin >>> >>> >>>> On 30 Sep 2011, at 16:13, Kevin Falcone wrote: >>>> >>>>> On Fri, Sep 30, 2011 at 09:27:01AM +0100, Justin Hayes wrote: >>>>>> RT 3.6.8 >>>>>> >>>>>> I've got a queue that we're using to track emails from recruiters. >>>>>> Because we want them to be able to create tickets and reply to them, but >>>>>> not actually see the tickets themselves, on the queue I've set it up so >>>>>> that the Everyone group has the CreateTicket and ReplyToTicket rights. >>>>>> >>>>>> The recruiters themselves have accounts which are enabled, and allowed >>>>>> to be assigned rights. They are not in any groups however so have no >>>>>> directly assigned rights. >>>>>> >>>>>> I have the standard scrip that emails owners on ticket reply. This works >>>>>> fine for all other queues. >>>>>> >>>>>> However on this new queue none of my owners are getting emails when the >>>>>> requestor replies to the ticket via email. The reply is added to the >>>>>> ticket (as they have the ReplyToTicket) right, so surely it should email >>>>>> out as per the scrip? >>>>> >>>>> And what do your debug logs say happens on correspondence? >>>>> >>>>> -kevin >>>>> -------- >>>>> RT Training Sessions (http://bestpractical.com/services/training.html) >>>>> * San Francisco, CA, USA ˜ October 18 & 19, 2011 >>>>> * Washington DC, USA ˜ October 31 & November 1, 2011 >>>>> * Melbourne VIC, Australia ˜ November 28 & 29, 2011 >>>>> * Barcelona, Spain ˜ November 28 & 29, 2011 >>>> >>>> -------- >>>> RT Training Sessions (http://bestpractical.com/services/training.html) >>>> * San Francisco, CA, USA October 18 & 19, 2011 >>>> * Washington DC, USA October 31 & November 1, 2011 >>>> * Melbourne VIC, Australia November 28 & 29, 2011 >>>> * Barcelona, Spain November 28 & 29, 2011 >>> -------- >>> RT Training Sessions (http://bestpractical.com/services/training.html) >>> * San Francisco, CA, USA ˜ October 18 & 19, 2011 >>> * Washington DC, USA ˜ October 31 & November 1, 2011 >>> * Melbourne VIC, Australia ˜ November 28 & 29, 2011 >>> * Barcelona, Spain ˜ November 28 & 29, 2011 >> >> -------- >> RT Training Sessions (http://bestpractical.com/services/training.html) >> * San Francisco, CA, USA October 18 & 19, 2011 >> * Washington DC, USA October 31 & November 1, 2011 >> * Melbourne VIC, Australia November 28 & 29, 2011 >> * Barcelona, Spain November 28 & 29, 2011 > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
