On Mon, Oct 03, 2011 at 12:13:03PM +0100, Justin Hayes wrote: > It appears to fire the emails for Scrips that are at the TransactionCreate > stage, but my notify owner Scrip is at TransactionBatch. > > For a ticket in this queue I see the following line of logging: > > [Mon Oct 3 08:00:28 2011] [debug]: Found 2 scrips for TransactionBatch stage > with applicable type(s) (/opt/rt_support.openbet > .com/bin/../lib/RT/Scrips_Overlay.pm:370) > > But then nothing after that.....
At the least, it should tell you that those 2 weren't applicable in the logs. Check also that your Template for the Notify Owner scrip is valid in the queue where the scrip isn't working. -kevin > On 30 Sep 2011, at 16:13, Kevin Falcone wrote: > > > On Fri, Sep 30, 2011 at 09:27:01AM +0100, Justin Hayes wrote: > >> RT 3.6.8 > >> > >> I've got a queue that we're using to track emails from recruiters. Because > >> we want them to be able to create tickets and reply to them, but not > >> actually see the tickets themselves, on the queue I've set it up so that > >> the Everyone group has the CreateTicket and ReplyToTicket rights. > >> > >> The recruiters themselves have accounts which are enabled, and allowed to > >> be assigned rights. They are not in any groups however so have no directly > >> assigned rights. > >> > >> I have the standard scrip that emails owners on ticket reply. This works > >> fine for all other queues. > >> > >> However on this new queue none of my owners are getting emails when the > >> requestor replies to the ticket via email. The reply is added to the > >> ticket (as they have the ReplyToTicket) right, so surely it should email > >> out as per the scrip? > > > > And what do your debug logs say happens on correspondence? > > > > -kevin > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * San Francisco, CA, USA ˜ October 18 & 19, 2011 > > * Washington DC, USA ˜ October 31 & November 1, 2011 > > * Melbourne VIC, Australia ˜ November 28 & 29, 2011 > > * Barcelona, Spain ˜ November 28 & 29, 2011 > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA October 18 & 19, 2011 > * Washington DC, USA October 31 & November 1, 2011 > * Melbourne VIC, Australia November 28 & 29, 2011 > * Barcelona, Spain November 28 & 29, 2011
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-------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
