It appears to fire the emails for Scrips that are at the TransactionCreate stage, but my notify owner Scrip is at TransactionBatch.
For a ticket in this queue I see the following line of logging: [Mon Oct 3 08:00:28 2011] [debug]: Found 2 scrips for TransactionBatch stage with applicable type(s) (/opt/rt_support.openbet .com/bin/../lib/RT/Scrips_Overlay.pm:370) But then nothing after that..... Justin ------------------------------------------------- Justin Hayes OpenBet Head of Support justin.ha...@openbet.com +44 (0)20 8987 0715 +44 (0)7808 772 059 On 30 Sep 2011, at 16:13, Kevin Falcone wrote: > On Fri, Sep 30, 2011 at 09:27:01AM +0100, Justin Hayes wrote: >> RT 3.6.8 >> >> I've got a queue that we're using to track emails from recruiters. Because >> we want them to be able to create tickets and reply to them, but not >> actually see the tickets themselves, on the queue I've set it up so that the >> Everyone group has the CreateTicket and ReplyToTicket rights. >> >> The recruiters themselves have accounts which are enabled, and allowed to be >> assigned rights. They are not in any groups however so have no directly >> assigned rights. >> >> I have the standard scrip that emails owners on ticket reply. This works >> fine for all other queues. >> >> However on this new queue none of my owners are getting emails when the >> requestor replies to the ticket via email. The reply is added to the ticket >> (as they have the ReplyToTicket) right, so surely it should email out as per >> the scrip? > > And what do your debug logs say happens on correspondence? > > -kevin > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * San Francisco, CA, USA ˜ October 18 & 19, 2011 > * Washington DC, USA ˜ October 31 & November 1, 2011 > * Melbourne VIC, Australia ˜ November 28 & 29, 2011 > * Barcelona, Spain ˜ November 28 & 29, 2011 -------- RT Training Sessions (http://bestpractical.com/services/training.html) * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
