Hello, I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set.
Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions. Thanks, Jim
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