On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: > I understand how to set up default values for a field using a custom > scrip. However, it seems > a bit odd to me to load a ticket with no value, and then set it only if > the person opening a > ticket doesn't select a value. I'd like to set the value in the UI for a > new ticket, so that > it is clear to the person opening a ticket that the value has already been > set. > Does anyone know of a way to set the default values so that they are > visible when the page > actually loads for a new ticket? I understand that it may not be possible > with a scrip, but I > appreciate your suggestions.
RT-Extension-QuickCalls gives you a series of quick pre-filled ticket Create links on your homepage. This and may give you some ideas on how to do it. -kevin
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