On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote: > It looks like RT-Extension-QuickCalls can set some values using > querystring parameters, but > that doesn't seem to be working for custom fields. Is it even possible to > set values for > custom fields using querystring params? If you can, I may be able to use > that.
You should be able to set Custom Fields with query string params, just be aware that the field names it uses are interesting. -kevin > On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone > <[1]falc...@bestpractical.com> wrote: > > On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: > > I understand how to set up default values for a field using a custom > scrip. However, it > seems > > a bit odd to me to load a ticket with no value, and then set it only > if the person opening > a > > ticket doesn't select a value. I'd like to set the value in the UI for > a new ticket, so > that > > it is clear to the person opening a ticket that the value has already > been set. > > Does anyone know of a way to set the default values so that they are > visible when the page > > actually loads for a new ticket? I understand that it may not be > possible with a scrip, > but I > > appreciate your suggestions. > > RT-Extension-QuickCalls gives you a series of quick pre-filled ticket > Create links on your homepage. This and may give you some ideas on how > to do it.
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