Just to follow up - I looked at the rendered pages html source and tried using the ID for the field as the querystring parameter I wanted to set. It works, but as Kevin said the ID is "interesting".
For custom fields you will be looking for something like this: Object-RT::Ticket--CustomField-3-Values On Tue, Nov 8, 2011 at 8:09 PM, Jim Lesinski <jim.lesin...@gmail.com> wrote: > Thanks Kevin. What do you mean by "interesting"? Can you provide an > example of the format or where I can find the values I should use? > > Thanks, > Jim Lesinski > > On Nov 8, 2011, at 7:11 PM, Kevin Falcone <falc...@bestpractical.com> > wrote: > > > On Tue, Nov 08, 2011 at 04:55:13PM -0500, Jim Lesinski wrote: > >> It looks like RT-Extension-QuickCalls can set some values using > querystring parameters, but > >> that doesn't seem to be working for custom fields. Is it even > possible to set values for > >> custom fields using querystring params? If you can, I may be able to > use that. > > > > You should be able to set Custom Fields with query string params, just > > be aware that the field names it uses are interesting. > > > > -kevin > > > >> On Tue, Nov 8, 2011 at 3:17 PM, Kevin Falcone <[1] > falc...@bestpractical.com> wrote: > >> > >> On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote: > >>> I understand how to set up default values for a field using a custom > scrip. However, it > >> seems > >>> a bit odd to me to load a ticket with no value, and then set it only > if the person opening > >> a > >>> ticket doesn't select a value. I'd like to set the value in the UI for > a new ticket, so > >> that > >>> it is clear to the person opening a ticket that the value has already > been set. > >>> Does anyone know of a way to set the default values so that they are > visible when the page > >>> actually loads for a new ticket? I understand that it may not be > possible with a scrip, > >> but I > >>> appreciate your suggestions. > >> > >> RT-Extension-QuickCalls gives you a series of quick pre-filled > ticket > >> Create links on your homepage. This and may give you some ideas on > how > >> to do it. > > -------- > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Barcelona, Spain � November 28 & 29, 2011 >
-------- RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011