On Wed, Jan 18, 2012 at 11:04:22AM -0500, Chris Rios wrote: > I finally got my ExtractCF working last night on incoming tickets to a > queue, what I would > like to do is find a way to manually run that script against the existing > tickets in the queue > (There's about 2500). Is this possible at all? Please advise. Thank you!
You can use rt-crontool --transaction first --action ExtractCustomFieldValues --template yourtemplate --search (find the tickets you want to touch) to execute an existing action/template across existing tickets. You'll of course want to test on a development instance first -kevin
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