Fantastic! That did the trick. Thank you for your help, Thomas and Kevin!
Thomas Sibley wrote: > > On 01/18/2012 06:35 PM, Chris Rios wrote: >> ./rt-crontool --transaction first --action >> RT::Action::ExtractCustomFieldValues --template CustomFieldExtract >> --search >> RT::Search::ActiveTicketsInQueue --search-arg "Status='stalled' and >> Queue='Copyright_Notices' >> >> The Search::ActiveTicketsInQueue only seems to pick up open tickets, and >> not >> ones in a "new" or "stalled" status. Any thoughts? > > Use RT::Search::FromSQL and keep the same --search-arg. > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > > -- View this message in context: http://old.nabble.com/RT-4.0.4---Running-Extract-Custom-Fields-script-on-existing-tickets-in-queue--tp33162202p33165016.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
