Thanks Kevin, One more question.. I have my syntax as follows.. most of the tickets in this queue are in a stalled status, but I want to update all of them, but it doesn't seem to be doing that:
./rt-crontool --transaction first --action RT::Action::ExtractCustomFieldValues --template CustomFieldExtract --search RT::Search::ActiveTicketsInQueue --search-arg "Status='stalled' and Queue='Copyright_Notices' The Search::ActiveTicketsInQueue only seems to pick up open tickets, and not ones in a "new" or "stalled" status. Any thoughts? Kevin Falcone-2 wrote: > > On Wed, Jan 18, 2012 at 11:04:22AM -0500, Chris Rios wrote: >> I finally got my ExtractCF working last night on incoming tickets to a >> queue, what I would >> like to do is find a way to manually run that script against the >> existing tickets in the queue >> (There's about 2500). Is this possible at all? Please advise. Thank >> you! > > You can use rt-crontool --transaction first --action > ExtractCustomFieldValues --template yourtemplate --search (find the > tickets you want to touch) to execute an existing action/template > across existing tickets. > > You'll of course want to test on a development instance first > > -kevin > > > -------- > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > -- View this message in context: http://old.nabble.com/RT-4.0.4---Running-Extract-Custom-Fields-script-on-existing-tickets-in-queue--tp33162202p33164952.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -------- RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
