Greetings,
I'm receiving incoming tickets from a web form. Certain required form
fields (e.g. operating system, asset tag, etc.) are being extracted into
custom fields, and that's working well.
I'd like to transform the ticket 'body' on creation (after the CFs are
extracted) so that it only contains the free-form text from the
'Description' field that was provided by the form. Can anyone suggest
how I might approach that?
Thanks!
--
Roy McMorran
Systems Administrator
MDI Biological Laboratory
[email protected]
