On 2/5/13 10:57 AM, Kevin Falcone wrote:
On Mon, Feb 04, 2013 at 05:25:45PM -0500, Dan Madere wrote:
> The way I handle this is, a scrip finds the email address and message body
using regular
> expressions. It then sets the requestor to the given email address and
makes an additional
> comment on the ticket with just the message body so it's easy to read and
quote. We also
> exclude these web form tickets from receiving an auto reply.
Roy - Dan's solution is one of the best to implement.
While it is technically possible to modify the body of an incoming
email from a MailPlugin, it isn't really advisable since you lose any
method of debugging what happened. We often do what Dan suggested for
clients.
-kevin
OK, noted, I shall give that a try. Thanks everyone!
--
Roy McMorran
Systems Administrator
MDI Biological Laboratory
[email protected]
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