On Wed, Jan 30, 2013 at 11:31:05AM -0500, Roy McMorran wrote: > I'm receiving incoming tickets from a web form. Certain required > form fields (e.g. operating system, asset tag, etc.) are being > extracted into custom fields, and that's working well. > > I'd like to transform the ticket 'body' on creation (after the CFs > are extracted) so that it only contains the free-form text from the > 'Description' field that was provided by the form. Can anyone > suggest how I might approach that?
Do you want to transform the body for people who work the ticket to have a cleaner view or to control the mail that is sent out on ticket creation to the requestor? -kevin
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