On Mon, Feb 04, 2013 at 05:25:45PM -0500, Dan Madere wrote: > The way I handle this is, a scrip finds the email address and message body > using regular > expressions. It then sets the requestor to the given email address and > makes an additional > comment on the ticket with just the message body so it's easy to read and > quote. We also > exclude these web form tickets from receiving an auto reply.
Roy - Dan's solution is one of the best to implement. While it is technically possible to modify the body of an incoming email from a MailPlugin, it isn't really advisable since you lose any method of debugging what happened. We often do what Dan suggested for clients. -kevin
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